SUPPORT · ቡና

Help with Buna.

Set up your keyboard, recover a dictation, or manage your account and subscription.

Sign in on iPhone or iPad

Open Buna and choose a sign-in method shown in the app. For Sign in with Apple, finish the Apple confirmation sheet. If you cancel, you can try again. Check your internet connection and make sure your device is signed in to an Apple Account. If the button does not open a sheet, contact us with your device, iOS or iPadOS version, and Buna version.

Add the Buna keyboard

Open Settings → General → Keyboard → Keyboards → Add New Keyboard, then select Buna. In a text field, hold the globe key and choose Buna. Ordinary typing works without Full Access. For voice dictation, enable Full Access, open Buna from the Home Screen or app switcher, complete setup and microphone permission, and tap Turn on Buna on Home. Return to your text field and tap Speak.

What does Full Access do?

Full Access lets the keyboard share results with the Buna app and use network features. Enable it under Settings → General → Keyboard → Keyboards → Buna only if you want those features. Buna explains cloud audio and text processing in the app. You can continue using the basic keyboard without enabling Full Access. See our privacy policy for details.

Dictation is not starting or inserting text

Check microphone permission in Settings → Privacy & Security → Microphone. Open Buna, tap Turn on Buna on Home, return to the app where you want to type, and tap a text field. If iOS has ended Buna's background session, open Buna and turn it on again. Secure password fields and apps that disable third-party keyboards use the system keyboard. Successful dictations appear in Buna's History so you can copy them if insertion fails.

Restore, manage, or cancel an Apple subscription

Use Restore Purchases on Buna's subscription screen while signed in to the Apple Account that made the purchase. To cancel or change an Apple subscription, open Settings → your name → Subscriptions → Buna. Subscription availability, price, and trial eligibility are shown by the App Store before you confirm a purchase. Canceling a subscription and deleting a Buna account are separate actions.

Delete my account and data

In Buna, open Settings → Delete account and follow the confirmation steps. You may need to authenticate again. Export anything you want to keep first. Cloud cleanup can continue after sign-out; on iPhone and iPad, the app tells you when cleanup is still pending. If deletion reports an error, follow the recovery instructions in the app. You may need to sign in again before retrying. If you cannot access the app, or need help with data supplied by an older build to Superwall, email hello@bunavoice.com from your account's email address. Deleting your account does not cancel an Apple or Google Play subscription, and it does not remove copies you exported to other apps.

Mac or Android setup

On Mac, check Buna's shortcut in its settings and enable Buna under System Settings → Privacy & Security → Accessibility and Microphone. On Android, grant microphone permission and enable the optional Accessibility assistant only if you want floating dictation into other apps. Keep a text field focused when inserting a result.

Still need help?

Email hello@bunavoice.com. Include your device model, operating system, Buna version, the feature you were using, and what happened. Do not send passwords, sign-in codes, or sensitive recordings.